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Free Returns & Exchanges

We've made it easy for you to find your comfort zone, offering FREE returns and exchanges on our products (Conditions apply for certain product categories).

You may return or exchange your merchandise for any reason within 30 days of purchase. Returns for refunds will be credited to the original form of payment. Once we receive your return our team will be working hard to have that processed as fast as possible, although please be aware that times will vary during promotional periods. Original shipping charges are not refunded.

How to Make a Return or Exchange

  • Step One: Please contact customer service at info@thecomfortco.com.au to organise a returns & exchanges form to print at home.

    For a return: Fill out the return portion of the form.
    For an exchange: Fill out the exchange portion only on the form.*
  • Step Two: Repackage your merchandise in its original packaging and include the completed form.
  • Step Three: Affix the prepaid label to the outside of your box and make note of the Australia Post tracking number in case you need to track your package at auspost.com.au.*
  • Step Four: Drop off your package at any authorized Australia Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit to show on your statement.

Gift Returns

Received your order as a gift from thecomfortco.com.au ?
Please call our customer service team at 1300 856 226 or email us at info@thecomfortco.com.au.

Our hours are Monday-Friday 9:00 a.m. to 4:00 p.m. AEST. You can either exchange your gift item for the same style in a different size or color, item of the same value or exchange it for an e-gift card for the amount of the gift item, to be redeemed at thecomfortco.com.au. Please note - the purchase of E-Gift Cards cannot be returned.

*Exchanges can only be made for the same style or products of equal or lesser value.

*If you do not use the provided shipping label and designated shipping method, The Comfort Co is not able to refund shipping charges.

*We only allow one free return or exchange per order number.

PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.