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Privacy Policy

Your information

You can instruct The Comfort Co. to amend or erase any information at any time. If you are not a registered user, then The Comfort Co. does not collect information about you which would enable it to identify you personally. The Comfort Co. confirms that any personal details which you provide to us or which are available to public registers from which The Comfort Co. can identify you are held in accordance with its data protection policy. This privacy policy is subject to change from time to time. When you visit certain areas of the website, The Comfort Co. may ask you for information about yourself. The Comfort Co. will not collect any information about you without your consent. The Comfort Co. may require your name, telephone number, delivery address, email address, credit card number and information to complete the transaction.

Collected information will be used only for the following purposes:

  • Providing services requested by you
  • Processing any transactions
  • Verifying your identity
  • Conducting appropriate checks for credit worthiness or fraud
  • Responding to any queries or feedback you may have
  • For statistical purposes to improve the website and services to you
  • Administering the website (including customer service and billing)
  • Notifying you of products or special offers which The Comfort Co. or its associates provide that may be of interest to you

If you choose not to provide us with certain personal information we may not be able to provide our services to you. If you do not wish to receive promotional emails from The Comfort Co., please send an email to info@thecomfortco.com.au, notifying us that you no longer wish to receive promotional emails.

Third Parties

Your details will be disclosed to The Comfort Co. and associated companies and also to other carefully selected third parties. These third parties may include agents, contractors, preferred suppliers, customer enquiries, mailing systems, billing and debt recovery functions, professional advisers, government agencies as required by law, etc. The Comfort Co. takes all reasonable measures to ensure that these organizations observe their privacy obligations under the law and protect your personal information and confidentiality. By registering on thecomfortco.com.au website, you consent to The Comfort Co. passing on such details. If you click through to third party sites from the thecomfortco.com.au website, we recommend you check the privacy policies of the sites you visit. The Comfort Co. will not be liable for any information or content of third party websites including the privacy practices or contents of such websites. The Comfort Co. uses its best endeavors to keep your information safe on a secure server protected from unauthorized third parties. Access to The Comfort Co.’s service is password protected. The Comfort Co. will take reasonable precautions to prevent the loss, misuse or alterations of information you provide to us or our agents and/or contractors who have access to the information given. The Comfort Co. is required to keep the information confidential and not permit it to be used for any purposes other than carrying out the services which they are performing for The Comfort Co. The Comfort Co. will take reasonable steps to ensure the information we collect and disclose about you is accurate, complete and current. However, as most of that information is supplied by you, the accuracy of that information is largely dependent upon you. If you provide personal information about other individual/s (e.g. your authorized representatives) we rely on you to inform those individual/s, to obtain their consent to the disclosure of their information and give them our contact details should they require any further information. If you have given The Comfort Co. information about yourself and would like copies of the information, please contact info@thecomfortco.com.au. Your request may have to be put in writing for security reasons. We reserve the right to charge a fee for searching and providing access to your information. From time to time The Comfort Co. may collect information about you which does not identify you personally. This type of information may include the type of internet browser or computer operating system which you are using and the domain name of the website from which you are linked to the website or advertisement.

The Comfort Co. use of cookies

The Comfort Co. may use "cookies" to enable it to obtain non-personal information about your use of the website as indicated below. A "cookie" is a text only string of information that a website transfers to the cookie file of a browser on your computer's hard disk so that the website can remember who you are and your preferences. This information will help The Comfort Co. tailor the website or advertisement to match your interest and preferences better. Cookies are an industry standard and most major websites use them. Most internet browsers are pre-set to accept cookies, however, your browser may be adjusted to warn you when cookies are being used or to disable them. If you disable your cookies you may not be able to access certain parts of our website, nor take advantage of what cookies may offer. Please refer to your browser instructions to learn more about these functions.


You acknowledge and agree that no system or technique can guarantee the security of the information held on the website, because the website is accessible via the internet which is a public network. The Comfort Co. shall not be liable to you as a result of unauthorized access to the website. The nature of the internet means that your visit may result in a transfer of information across international boundaries including countries whose data protection laws may be less stringent than in Australia. By visiting the website and communicating electronically with The Comfort Co., you consent to such transfers. You should be aware that if The Comfort Co. is requested by the Police or any regulatory or government authority for information concerning your activities whilst using the website The Comfort Co. will comply with such request without notice to you.If you have any questions about the privacy policy, please contact info@thecomfortco.com.au or call 1300 856 226.

Policy Pertaining to Instant Checkout.

To improve our user experience, we are partnered with Instant Checkout, a service that facilitates a seamless and efficient shopping process. As part of this collaboration, we may collect mobile numbers during the instant checkout process for the purpose of sending abandoned cart text messages.


We understand the importance of privacy and assure our users that the collected information will be used solely for the intended purpose and will not be shared with third parties. We respect your preferences, and within the text messages, you will find an option to opt out of further communications.


Your trust is paramount to us, and we are committed to maintaining the confidentiality and security of the data you share with us.


Please find the image provided as an example of our Instant Abandoned Cart text messages. Highlighted in red is where you will find the option to unsubscribe from this feature.

Simply click the link and follow the instructions, this will unsubscribe you from receiving these texts in the future.